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Receptionist and Customer Services Officer

Salary:  £23,934 to £26,096 p.a., incl. LWA (pro-rata for the part time role)
Post Type:  Full-time
Contract Type:  Permanent
FTE:  1
Closing Date:  23.59 hours GMT on Monday 01 November 2021
Interview Date:  Wednesday 10 November 2021
Reference:  214-21

Trinity Laban Conservatoire of Music and Dance is a forward thinking, contemporary and world-class Higher Education Institution with a vision to redefine the conservatoire for the 21st century. At the leading edge of music and dance training, it provides specialist education of the highest quality, which reflects the increasingly collaborative world of artistic practice and supports the lifelong career development of students and professional performing artists as well as a wide range of learning, participation and career development opportunities for young and old alike.

The musical theatre department is seeking to appoint two Receptionist/Customer Service Officer. The posts available are one full time and one part-time.

The post operates on a ‘shift’ basis. The reception desk is open from 08.00 am to 7.00 pm, Monday to Friday and 08.00 am to 3.00 pm on Saturdays and will combine Reception and customer services duties as required.                                                                          

You will need to demonstrate that you are a ‘self-starter’, punctual and with a strong team player ethos, and be willing to complete your work to tight deadlines. You will have excellent interpersonal skills whilst maintaining a calm and composed temperament when under pressure. You will be empathetic to staff and students and be able to switch between jobs or tasks quickly and effectively during your shift.   

Contract: Full time & Part-time, Permanent                                                                                                                                                                                         

Salary: £23,934 - £26,096 p.a., incl. LWA (pro-rata for the part time role)

As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity and expression, religion or belief, marital status, or pregnancy and maternity.

Please note all applications submitted will be shortlisted anonymously by our recruiting panel, so please ensure that your name and personal details are not included to your supporting statement , otherwise we will not be able to consider your application. 

If you think this might be just the job for you, please click on ‘Apply online’ to complete and submit an application form.

For any queries about this role that are not covered in the job pack, please email Katerina Filosofopoulou, our People Services and Resourcing Officer on

You can download a job pack by clicking on the ‘Job Pack’ link below:

Further details:    Job Pack    
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All of our taught programmes are validated by Trinity Laban Conservatoire of Music and Dance. Research degrees are validated by City, University of London. 

Trinity Laban Conservatoire of Music and Dance is a company limited by guarantee registered in England and Wales Company No. 51090. Registered Charity No. 309998.

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