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IT Support Officer

Salary:  £25,735 to £29,200 p.a. (Including LWA)
Post Type:  Full-time
Contract Type:  Permanent
FTE:  1
Closing Date:  23.59 hours BST on Sunday 28 July 2019
Interview Date:  Wednesday 14 August 2019
Reference:  104-19

Trinity Laban Conservatoire of Music and Dance is a forward thinking, contemporary and world-class Higher Education Institution with a vision to redefine the conservatoire for the 21st century. At the leading edge of music and dance training, it provides specialist education of the highest quality, which reflects the increasingly collaborative world of artistic practice and supports the lifelong career development of students and professional performing artists. 

This is a great opportunity to utilise your excellent IT support skills within a small, supportive IT team, in which your contribution will be highly valued.  As well as gaining an insight into the Conservatoire sector, you will provide second line IT support to staff and students, participate in a wide range of IT projects, help to maintain Active Directory, and record and manage support requests in our helpdesk system.

CompTIA+, an undergraduate IT degree, or Microsoft Desktop Certification is essential, along with an excellent technical knowledge of desktop systems and a working knowledge of end user IT security risks and how to detect and mitigate them.

You'll have experience in administering and supporting users on current versions of Windows, Office and other common desktop software, as well as installing, maintaining and troubleshooting PCs, mobile devices, servers, printers, and applications within a locked-down Windows network environment. You’ll also have experience in managing and troubleshooting Active Directory accounts, user profiles and security permissions, and you’ll be a problem solver with excellent customer service skills and good attention to detail.

Key technologies are Windows 10, Win Server 2012 and above, Active Directory, MS Office, MS Office365, and MS Azure.

As an equal opportunities employer we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

If you think this might be just the job for you, please click on ‘Apply online’ to complete and submit an application from. 

For any queries about this role that are not covered in the job pack, please email staffrecruitment@trinitylaban.ac.uk or call Katerina Filosofopoulou, People Services and Resourcing Officer on 0208 305 9476. 

You can download a job pack by clicking on the ‘Job Pack’ link below:

Further details:    Job Pack    
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All of our taught programmes are validated by Trinity Laban Conservatoire of Music and Dance. Research degrees are validated by City, University of London. 

Trinity Laban Conservatoire of Music and Dance is a company limited by guarantee registered in England and Wales Company No. 51090. Registered Charity No. 309998.


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